Customer vulnerability

More accurately recognise vulnerable customers and ensure they're treated fairly

We've embedded recent regulatory guidance on the fair treatment of vulnerable customers into our NLP platform.

Aveni Detect uses ground-breaking NLP and speech technology to analyse 100% of your customer interactions.  We can help you:

  • More accurately recognise vulnerable customers
  • Better record customers' needs and understand how they change over time
  • Respond more effectively to their needs
  • Demonstrate you're monitoring and analysing the data on customer vulnerability and QA
  • Ensure customer experience representatives have the right skills and resources to identify and serve vulnerable customers

Learn about how we can help you better recognise, record and respond to your vulnerable customers

Contact us today:  


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Use the latest advances in NLP to transform your treatment of vulnerable customers. 

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Find out how we help utility companies recognise, record and respond better to their vulnerable customers.


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