More accurately identify vulnerable customers and ensure they're treated fairly
We've embedded the regulatory guidance on the fair treatment of vulnerable customers into our NLP platform.
Aveni Detectuses ground-breaking NLP and speech technology to analyse 100% of your customer interactions. We can help you:
More accurately identify vulnerable customers
Consistently treat customers fairly
Better understand customers' needs and how they change over time
Demonstrate you're monitoring and analysing the data on customer vulnerability and QA
Ensure agents have the right skills and resources to identify and serve vulnerable customers
Implement real-time measures to ensure fair treatment
Request a demo
Discover how we can help you identify and treat vulnerable customers fairly, drive down the cost of your QA team and increase coverage with machine assessment and automation.
Brochure
Learn more about how AI-drive speech analytics can transform quality assurance efficiency.
