Automatic machine assessment of 100% of your customer interactions to drive deeper insights, actionable outcomes and meet data-driven regulatory controls.
Get unique insights into what +80 CROs across the UK are prioritising in order to meet tightening Consumer Duty regulations.
See how we achieved 6x greater speed for Key's QA team
Aveni is the only speech-driven solution on the market that focuses exclusively on machine automation of the QA process using your company’s specific QA forms and terminology. Auto QA of all your customer interactions means you can meet Consumer Duty requirements, increase coverage, boost efficiency, enhance executive oversight, improve complaints handling and much more.
To meet the FCA's Duty, firms will need better ways to draw insights from customer and agent data. Aveni Detect surfaces not just insights across all interactions, but offers actionable outcomes that impact multiple areas of a business, effectively becoming the 'Central Nervous System' of your customer operations.
See why QA should become the central nervous system of your company
Joseph Twigg, Aveni's CEO, will be hosting a series of webinars over the coming months, addressing the practical aspects of the FCA's Consumer Duty, what firms need to do to meet requirements and the surprising opportunities these regulations could unlock.
Use Aveni's 'Machine Line of Defence' to test your data, understand customer vulnerability gaps in your MI, and how to achieve Consumer Duty compliance.
This report explains how speech analytics can be practically applied by firms to achieve their Duty requirements as well as drive improvements in multiple areas of their business.
ee how we achieved 6x greater speed for Key's QA team
Learn how we can help you meet Consumer Duty requirements