Consumer Duty: Board Reports Generating the right information for the right reports

The FCA have stated in previous Consumer Duty consultations that boards must review, at least annually, an assessment of whether their firm is delivering good consumer outcomes in line with the Duty and approve plans to address poor outcomes.

With the first board report expected in July 2024, 12 months after the rules came into effect, watch as we discuss how to ensure businesses are implementing appropriate assessment and evidencing of customer outcomes.

This is your opportunity to hear from our former-FCA and Consumer Duty experts as they give valuable insight into where companies should be looking.  In their discussion they cover:

  • How the FCA is becoming more data-driven and you should too
  • Why technology is the only way to get expected coverage
  • What metrics to capture and operationally how that is possible

Our speakers:

  • Joseph Twigg, CEO Aveni
  • Rob Sargent, Senior Manager, Johnston Carmichael, former FCA

Watch the replay ➡

Our speakers:

Joseph Twigg
CEO, Aveni


 Joseph Twigg is a visionary entrepreneur and the CEO of, a cutting-edge regtech company specialising in NLP solutions for the Financial Services industry. Prior to founding Aveni, Joseph spent 15 years working in the Investment Industry in Edinburgh and London, laterally as the Global Head of Strategy and Business Management for Aberdeen Standard Investments.


Rob Sargent
Senior Manager, Johnston Carmichael

Rob webinar (1)

Rob is an experienced regulatory consultant, having over 8 years’ collective experience across both consulting and at the FCA. Most recently, Rob was a Lead Associate at the FCA, where he worked with New and digital Banks, authorising and supervising a variety of firms, including FinTechs and start-ups ensuring firms understood, were prepared for and could effectively implement the Consumer Duty.