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Realise 80% efficiency gains in your quality assurance process

Draw insight from 100% of your customer interactions

Aveni Detect uses AI driven automation at all stages of the QA workflow, significantly reducing the time taken to complete an assessment and ensuring that effort is spent on the highest value interactions.

Achieve company-wide QA orchestration from a single data source:

  • Machine assessment of 100% of calls. Every call is assessed by our NLP pipeline to identify dozens of insightful, actionable metrics.
  • Automatic selection. Our powerful selection algorithm automatically allocates calls to the QA team for assessment based on customer experience, agent performance and risk.
  • Rapid navigation. We present all call attributes in a navigation workflow to support highly efficient assessment.

Request a demo

Discover how we can help you transform QA efficiency using the latest in AI-driven speech analytics.

 

“ A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni Detect. "


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Learn more about how AI-drive speech analytics can transform quality assurance efficiency.

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Discover how firms can ensure the fair treatment of vulnerable customers.

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