More accurately recognise vulnerable customers and ensure they're treated fairly

We've embedded recent regulatory guidance on the fair treatment of vulnerable customers into our NLP platform.

Aveni Detect uses ground-breaking NLP and speech technology to analyse 100% of your customer interactions.  We can help you:

• More accurately recognise vulnerable customers
• Better record customers' needs and understand how they change over time
• Respond more effectively to their needs
• Demonstrate you're monitoring and analysing the data on customer vulnerability and QA
• Ensure customer experience representatives have the right skills and resources to identify and serve vulnerable customers