Customer vulnerability

More accurately identify vulnerable customers and ensure they're treated fairly

We've embedded the regulatory guidance on the fair treatment of vulnerable customers into our NLP platform.

Aveni Detect uses ground-breaking NLP and speech technology to analyse 100% of your customer interactions.  We can help you:

  • More accurately identify vulnerable customers
  • Consistently treat customers fairly 
  • Better understand customers' needs and how they change over time
  • Demonstrate you're monitoring and analysing the data on customer vulnerability and QA
  • Ensure agents have the right skills and resources to identify and serve vulnerable customers
  • Implement real-time measures to ensure fair treatment

Request a demo

Discover how we can help you identify and treat vulnerable customers fairly, drive down the cost of your QA team and increase coverage with machine assessment and automation. 


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Learn more about how AI-drive speech analytics can transform quality assurance efficiency.

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Discover how firms can ensure the fair treatment of vulnerable customers.


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